Request Account & Data Deletion

In accordance with Google Play Store and Apple App Store policies, ILMA STEP provides a way for users to request the deletion of their account and associated data.

Note: As the App is tied to your active university enrollment, full account deletion is handled through ILMA University's IT department. Some data may be retained as required by institutional policy (detailed below).

How to Request Deletion

  1. Email Request

    Send an email to support@ilmauniversity.edu.pk with the subject line:

    Data Deletion Request — ILMA STEP

    Include the following in the email body:

    • Your full name
    • Student ID
    • Registered email address
    • Reason for deletion request (optional)

  2. Identity Verification

    The IT Support team will verify your identity using the information provided before processing the deletion request. This step protects against unauthorized deletion requests.

  3. Processing Time

    Verified deletion requests are processed within 14 business days. You will receive a confirmation email once the process is complete.

Scope of Deletion

What Gets Deleted

  • Local cached data (cleared immediately on logout)
  • JWT authentication tokens
  • FCM push notification token
  • Locally stored app preferences and settings
  • Server-side session data

What May Be Retained

  • Academic records maintained by the Registrar's Office
  • Financial transaction history (as required by institutional policy)
  • Submitted request forms and letter requests
  • Document submissions required for academic purposes

Academic and financial records are maintained per ILMA University's institutional data retention policies and applicable regulations.

Ready to Submit a Request?

Send your deletion request directly to the IT Support Desk.

Email Deletion Request

support@ilmauniversity.edu.pk